Steps to Request a New Tag If Your Current One Is Lost or Damaged

10 months ago

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Keeping Your PetSafe Pet Tag in Tip-Top Shape

Hey PetSafe HQ family! Is your pet’s tag showing signs of wear and tear (beyond normal expectations) from all their exciting adventures? No worries! Whether it’s a bit worn out or completely lost, we have a simple and straightforward solution to keep your pet tagged and safe.

 

For Tags Worn by Time: Claim Your Free Replacement

If your pet’s tag has been a bit too adventurous and got worn out and become unreadable or unusable, here’s how to claim a free replacement under our Lifetime Warranty:

  1. Snap a Clear Photo: Capture the condition of your tag.
  2. Login and Navigate: Head to your PetSafe HQ account and click on ‘Replacement Tags’.
  3. File Your Claim: Choose the ‘Claim’ option for wear and tear and follow the easy steps to submit your claim with the photo.

 

Our team will review your claim, and, if approved, dispatch a shiny new tag to keep your pet’s adventures going!

 

Want a Fresh Start or Lost Your Tag? Order a New One!

Sometimes, you just want or need something new, right? If you prefer to pick a brand-new design instead of a warranty replacement:

  1. Select the Non-Claim option: Browse our collection and choose any tag that catches your eye.
  2. Use Your Free Tag Credits: If you have free tags available, they’ll automatically be discounted at checkout. It’s like a little treat for being part of the PetSafe HQ family!

 

Remember, We’re Here to Help!

Got questions or need assistance? Drop us a line at support@petsafehq.com. We’re always ready to help keep your pet safe and stylish.

 

Ready to Update Your Tag? Order a Replacement and ensure your pet’s tag is always in top shape!

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